Professional background: Senior Service and Experience Design Lead at Telstra

Jenni has 12 years experience in Customer Experience Design, Service Design, Strategy, and Cultural Change. She has led transformation programs and helped companies create innovative customer experiences. Enabling teams with Human-Centred Design to solve complex problems, deliver tangible business outcomes, and embed sustainable cultural change.

Having worked in government, financial services, and telecommunications, Jenni has conducted ethnographic research, designed end-to-end experience channels, and implemented experiential learning programs on Design Thinking.

“I love exploring how people live and constantly seek to understand what drives them. Each time I am faced with a wicked problem, I am excited to get onto the journey, get out there and meet people. I really enjoy the whole collaborative and innovative process and how it feels when we get to an unexpected yet incredible solution that enhance people’s lives.”

Taught at Academy Xi

Fast-track your Service Design course in a week

Nov 2018


Other Instructors

Allen Jiang
Tyler Wilchek
Ben Gilmore
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