Become a Service Designer in 10 weeks

Our ten week program  exposes you to live service design projects with real stakeholders and clients. You’ll get the chance to work on three major projects that will provide you the techniques and experience most relevant to a Service Designer’s working environment.. We’ll set up an  environment that mirrors most commercial practices to ensure you gain experience across multiple workflows, including:

• An Agile Service Design project
• A Government service design project
• A corporate service design project

Building on your innate empathy, get introduced to Service Design and learn the techniques that help Service Designers explore the problem space. As you conduct internal investigations and move towards planning, facilitating and analysing Service Design Research, you’ll get familiar with:

• Client briefs and the design challenge
• Planning and conducting SD research with deeper techniques such as: contextual inquiry, Service Safari
• Understanding the organisation’s service vulnerability through stakeholder maps and cause diagrams

Service Designers can confidently manoeuvre the diverse needs and mindsets of stakeholders and customers. Learn how to shape outcomes that drive the best value for all involved and develop techniques to help reach your desired goal:  

• Research analysis and sensemaking
• Persona creation
• Jobs to be Done framework
• Service journey mapping
• Collaboration modes
• Business Model Canvas revisited

As a Service Designer, aligning the organisation with the customer – or user of a service – is essential.  With critical analysis techniques to assess an organisation and its competitive landscape, Service Designers can guide the organisation towards efficiency,  and relevancy.

• Revisit the client brief and design challenge
• Wicked problems
• External challenges & opportunities with SWOT and Five Forces Model
• Business Model Canvas
• Blue Ocean Strategy

With an array of complex and daunting possibilities, organisations can no longer afford to be complacent; this is where Creative Action is essential in prioritising concepts over completion. Learn how to translate the research & insights, how to ideate, collaborate and visually represent ideas in a rapid, informal way through:

• Service Vision
• Creative ideation
• Concept prioritisation
• Concept testing and iteration
• Minimum viable service (MVS)

From simulations of real-world experiences to cognitive walkthroughs, learn how to develop compelling narratives, an essential tenet of the Service Design process:

• Story planning
• Storytelling canvas
• Journey
• Test planning and preparation
• Assessing, analysing and addressing the feedback

Change Management is a valuable skill and discipline but Service Designers are called upon to also support communication and onboarding processes. You’ll learn how to plan, visualise, create, and communicate key organisational deliverables through:

• Facilitation
• MVS roadmap planning and management
• Service Blueprint
• Change management

Start your future today by exploring the role of a Service Designer across different industries. Regardless of your current context, access support and plan for your future with advice on:

• Career planning
• Soft skills
• Portfolio creation
• Resume writing & LinkedIn
• Networking
• Job Interviews